BE A PART OF CREATING A WORLD-CLASS CUSTOMER EXPERIENCE!
WHAT IS IPAPER?
iPaper is a SaaS platform offering eCommerce businesses an online tool for product discovery.
Shoppable catalogs are all the rage in Latin America right now. We’re gearing up to serve this new market the only way we know how, with a world-class customer experience!
This means we need to step up our Habla game and expand our service offering.
We are looking for our next Customer Support Superstar 🤩
This is where you come in!
WHAT IS CUSTOMER CARE AT IPAPER?
We believe in the idea of “support-driven growth”. Our priority is securing long-term relationships with our customers and putting their success at the center of our operations.
We believe that true sustainable growth for iPaper is a byproduct of putting our customers and their needs, first.
Our Customer Care team is bound together by a passion for turning support into an experience of empathy, accuracy, efficiency, and fun! (and the “occasional” GIF to match the situation).
WHAT IS THE JOB?
You are the reactive part of Customer Care - ready to assist, advise and delight on demand.
You offer guidance, best practices, and smiles via phone, email, chat and online meetings—in an ever polite, patient and happy tone.
You are the technical partner, assisting Customer Success in onboarding customers.
You build awesome Enrichment Automations, leveraging an advanced codebase as building blocks, and tailor each XML configuration to fit the individual needs of the customer. (Don’t worry, we’ll teach you how to do all of this.)
Your mission - should you choose to accept it - is to create a positively frictionless experience for everyone you interact with.
Some of your tasks will be to:
WHO ARE YOU?
Internet savvy, web-aficionado, problem-solving, information-seeking, courteous.
To succeed in this role:
You will be ahead of the curve if you also have experience with:
Graphic design, Google Analytics, Online marketing, Video production
Even though we are a Danish company operating in Denmark, Danish skills are not a requirement :)
WHAT IS THE IPAPER CULTURE?
We are iPaper. We help each other succeed every day. We’re a friendly, trustworthy and inquisitive bunch of people. We also have a pretty unique workplace; 12 nationalities makes us quite a diverse bunch. We work as a team, but there is plenty of room for you to be yourself and suggest anything from new features to how we should decorate our office.
We love to grab a drink together on Fridays, throw a party for any occasion, play foos or Rocket League, celebrate all the little stuff, exercise and eat a lot of cake!
So, what can we offer you in exchange for helping us build even better experiences across the world?
Though founded in 2006, we've maintained our startup culture. We don't like bureaucracy, we're open, we're inquisitive and we're curious. With 34 employees across 12 nationalities, our corporate language is English and we're heavy users of Slack and Zoom to support our remote employees. We've got a huge terrace, a grill, a branded foos table, VR, physio, fruit, lunch and a great vibe.
This post is really long. It’s intentional. If you've made it this far, we might have awakened something in you. Something you want to be a part of.
Now, go forth and answer a few questions using your exceptional, jaw-dropping wit and submit them along with your LinkedIn profile. We will continue the dialog from there 🙏
May the Force be with you. Always.
When submitting an application, iPaper will process and store your information for up to three months, with the sole purpose of handling your application.
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